Jai Kartar Digitech Private Limited (here in after referred to as the company) warrants that its products to be free of defects in workmanship & materials. We agree to rectify any defect provided such item is returned to the dealer or company's service centre, within the period mentioned below, commencing from the date of purchase. This warranty does not apply to any product that has been subject to neglect, misuse, misapplication, incorrect connection or that is not properly packed for return to the dealer / service centre, or to any product that has been altered or repaired in any manner prior to its return to the dealer / service centre.
|S.No.||Products||Carry In / On Site||Warranty Time|
|01||Bluetooth Speakers / Lifestyle Products / MMS -2.1 / 3.1 / 4.1 / 5.1 channel||Carry In||12 Months|
|02||Tower / Trolley / Professional Speakers / MMS - 2.1 / 3.1 / 4.1 / 5.1 channel for MRP more than Rs. 8000 & above||On Site||12 Months|
|03||LED TVs 19" to 24"||Carry In||12 Months|
|04||LED TVs above 32"||On Site||12 Months|
Note : The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. Jack Martin reserves the right to make final decisions regarding problem determination and the appropriate service option, subject to change without prior notice.
Product will be considered out of warranty if
Out of warranty but existing products shall be repaired as per charges mentioned below:
|01||Lifestyle Products - Earphone, Headphone & Power Bank||Managed through courier collection|
|06||LED TV (24")||500/-||650/-|
|07||LED TV (up to 32")||650/-||750/-|
|08||LED TV (40" & above)||800/-||1000/-|
** If any spare/s is replaced, the cost of spare will be charged extra in addition to charges mentioned above.
In metros or towns, where company is having its service centre, if a customer wishes home service for carry in products, He will have to pay an additional Rs. 600 as visit charges in addition to normal charges for both in warranty & out warranty products.
When a product does not operate when it is opened to be sold to the customer or at customer's end due to defect in design or workmanship, the same will be considered under DOA.
Jack Martin service centre or its authorised service centre will receive such products with its complete original packing and at their option either repair or replace the product (in full packing) in accordance with terms and conditions stipulated herein with approval from head office.
Burnt Sets don't fall under Warranty.
The Service In charge will prepare the details of such products and submit the same to service manager, who will take final decision with consent of MD.
Right to Reserve
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