Service & Warranty Policy For Consumer Electronic


  • a) Objective This document is established to define the Warranty Policy through which Jai Kartar Digitech Pvt. Ltd. warrants the products, customer have purchased from Jack Martin or Jack Martin distributor, reseller, or other Authorized partners to be free from manufa cturing defects in material and workmanship under normal use.
  • b) Scope This is applicable to Consumer Durable Products only.

Warranty Policy

Jai Kartar Digitech Private Limited (here in after referred to as the company) warrants that its products to be free of defects in workmanship & materials. We agree to rectify any defect provided such item is returned to the dealer or company's service centre, within the period mentioned below, commencing from the date of purchase. This warranty does not apply to any product that has been subject to neglect, misuse, misapplication, incorrect connection or that is not properly packed for return to the dealer / service centre, or to any product that has been altered or repaired in any manner prior to its return to the dealer / service centre.

Warranty Period for the Products

S.No. Products Carry In / On Site Warranty Time
01 Bluetooth Speakers / Lifestyle Products / MMS -2.1 / 3.1 / 4.1 / 5.1 channel Carry In 12 Months
02 Tower / Trolley / Professional Speakers / MMS - 2.1 / 3.1 / 4.1 / 5.1 channel for MRP more than Rs. 8000 & above On Site 12 Months
03 LED TVs 19" to 24" Carry In 12 Months
04 LED TVs above 32" On Site 12 Months

Note :

  • (1) In case the stock set, (For Distributor, stockist, retailer) this will be considered 18 months from the date of manufacturing of the product. Anything lying with distributor for more than 18 months is considered as out of warranty.
  • (2) Product accessories like connecting wires, adapters, remotes and any broken part is not - covered under warranty at customer end.
  • ** Warranty Period: Start date will be considered either from Date of Primary Sale or End User Sale Invoice date with Product serial number (whichever is earlier) till the Warranty period mentioned in above table.
  • (a) End User Sale Invoice should have a valid GST No. or it is pre - printed mentioning complete address and contact number of the sales partner. Company can demand / previous & next bill if there is a doubt in the genuinety of the Invoice.
  • (b) Primary Sale - Direct Sale from Jack Martin to its Super Stockiest or Distributors or Consignees or customers.
  • RTS - Return to Service Centre, where Purchaser will carry product at Jack Martin Own /Authorized Service Centre.
  • *Onsite warranty applicable in selected cities (locations where Jack Martin Own / Authorized Service Centre are available) within municipal city limits.
  • Onsite calls must be registered through our company toll free no. only.

Warranty Details

4.1 Warranty Terms & Conditions

  • This warranty is confined to the first purchaser of the product only.
  • This warranty is applicable only for the personal use of product by purchaser and warranty will be void if product used for any Commercial purpose.
  • Repair will be carried out through the Company's Own or Authorized Service Centre or Service Engineer only.
  • For units installed beyond the municipal limits of the jurisdiction of the Company's Own / Authorized Service Centre, all expenses incurred in collection the unit or parts thereof from the Company's Own / Authorized Service Centre, as well as expenses incurred for deputing of service personnel / technicians towards to and fro travel, conveyance and other incidentals etc. will be borne by the customer.
  • In the event of repairs of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
  • The company or it's authorized Service Centre, reserves the right to retain any parts or component/s replaced at it's discretion in the event of a defect noticed in the equipment during the warranty period.
  • Any change of address shall be intimated to concerned Service Centre for continuation of warranty.
  • Warranty for the unexpired period shall continue after the product is inspected by the concerned Service Centre and the product is found free from transit damage. The customer shall have to pay a visiting charge towards inspection, as applicable.
  • In case of any transit damage, the product shall be repaired by the concerned Service Centre on charges.
  • Demonstration / installation of the product purchased is free Of Cost till 30 days of End User Sale invoice date any call registered after that can be done on charged basis only.
  • The company's obligation under this warranty shall be limited to repair or providing replacement of part/s only. The maximum claim/s if entertained by the company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
  • In the event of any unforeseen circumstance, and spares not being available for more than 60 days from the date of complaint the company's should give a solution in form of same set in working condition till the time part is arranged with a maximum limit of 120 days. Not necessary that temporary set should be same model or brand new set. Although it shall be a set in good working condition.
  • The warranty does not cover any accessories external to the system.
  • The warranty is issued at New Delhi, and Courts at New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.
  • The company's obligation under this warranty shall be limited to repairing of parts, which are found to be defective.
  • Repairs during warranty period shall be carried on "Carry In" basis. Wherein for service the purchaser shall bring the product to the Service Centre with whom the set is registered for warranty service. The warranty does not cover cost of transportation of system from place of installation to the Service Centre.
  • The concerned Service Centre will advise the customer whether to complete the repair at site or its Service Centre.
  • Any parts of the system replaced by the company at its discretion shall be with a functionally operative part.
  • Customers are requested to collect the product within 7 days from the date of receiving the repair confirmation from service center.

4.2 Warranty not applicable in below conditions

  • The product is used for commercial purpose instead of personal use.
  • The completed warranty card or GST invoice copy is not presented to authorized personnel at the time of repair.
  • The product is not purchased from an Authorized Jack Martin Sales Channel.
  • The product is not used as per the instructions given in the user manual.
  • Defects caused by improper use as determined by the company personnel.
  • Modification or alteration of any nature is made in the electrical circuitry, physical construction of the set.
  • Installation or repair work is carried out by persons or agency other than authorized by the company.
  • Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine.
  • The original serial number is removed, obliterated or altered from the machine or cabinet.
  • Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to Service Centre or purchaser's residence.

Note : The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. Jack Martin reserves the right to make final decisions regarding problem determination and the appropriate service option, subject to change without prior notice.

4.3 Out of Warranty

Product will be considered out of warranty if

  • Stipulated Warranty period has expired. (Customer could not provide valid GST Invoice or proof of purchase)
  • During / after warranty period the product has been subjected to abnormal use or conditions, exposure to excessive moisture or dampness / excessive temperatures, unauthorized modification / repair, accident, natural calamities, spill of liquids, improper installation and breakage or damage to body, sockets, LCD, Panel, housing crack etc.
  • The product has been used with or connected to an accessory / product not supplied by Jai Kartar Digitech Private Limited and / or not recommended to be used with the product or used otherwise than in the manner intended, warranty seal is tampered with or broken.

Service Charges for out of Warranty Products

Out of warranty but existing products shall be repaired as per charges mentioned below:

S.No. Products ** Charges
    Local Upcountry
01 Lifestyle Products - Earphone, Headphone & Power Bank Managed through courier collection
02 Bluetooth Speakers 350/- 400/-
03 Tower 600/- 800/-
04 MMS 2.1 450/- 600/-
05 MMS 5.1 600/- 800/-
06 LED TV (24") 500/- 650/-
07 LED TV (up to 32") 650/- 750/-
08 LED TV (40" & above) 800/- 1000/-

** If any spare/s is replaced, the cost of spare will be charged extra in addition to charges mentioned above.

Visit Charges:

In metros or towns, where company is having its service centre, if a customer wishes home service for carry in products, He will have to pay an additional Rs. 600 as visit charges in addition to normal charges for both in warranty & out warranty products.

  • Repair warranty will be for 30 days from the date of repair for the same problem, other problem in the same product will be treated as fresh.
  • Taxes, if any, would be charged extra on the service charges.
  • For repeat complaint within 30 days, if any other component is replaced apart from the previously changed spare then only cost of spare would be charged.

DOA (Dead / Defect on Arrival)

When a product does not operate when it is opened to be sold to the customer or at customer's end due to defect in design or workmanship, the same will be considered under DOA.

Jack Martin service centre or its authorised service centre will receive such products with its complete original packing and at their option either repair or replace the product (in full packing) in accordance with terms and conditions stipulated herein with approval from head office.

  • Physical condition of the box, product and accessories in the packing should be the same as brand new. In case of LCD/ LED, display have to be intact. If broken, then it shall not be considered.
  • The date when it is received by the service centre should not be more than 7 days from the date of invoice to the customer. (No challan or photocopy of invoice, only original invoice copy have to be produced) and in case new set is to be given in exchange of dead / defective set, authorization from MD have to be taken.
  • Broken on arrival is valid only for distributors, distributor needs to be report the same with 15 days from the date of Invoice of material if registered after that same shall not be entertained.

Burnt Sets

Burnt Sets don't fall under Warranty.

Replacement Policy for unrepaired sets

  • In case any product is not repairable & not available or discontinued by the company, customer can be offered better model if he agrees to pay the difference of cost or will be provided lower model without any charges, this is applicable only in case of In warranty and will not be applicable for products / models discontinued 18 months back from the date of lodging the complaint.
  • In case customer opts to take higher model, the difference of cost has to be received in advance before sending the replacement to the customer.
  • The defective set have to be taken as sales return with all accessories and packing. If anything missing same shall be added to the cost.
  • A new model (replaced one) will be billed as fresh after receipt of advance payment on account of difference in cost of defective unit and new set.
  • Before proposing the replacement, customer will be asked to wait for 60 days to explore the possibility of getting the required spare from other service Centres or from the market or source the same from factory or production department.

The Service In charge will prepare the details of such products and submit the same to service manager, who will take final decision with consent of MD.

Right to Reserve

This document contains proprietary information of Jack Martin. No part of this document may be reproduced, stored, copied, or transmitted in any form or by means of electronic, mechanical or otherwise, without the express consent of Jack Martin.